Information Technology Officer (Digital Solutions, ERP)

Descrizione

Information Technology Officer (Digital Solutions, ERP) Sintesi in italiano (traduzione automatica): L'Organizzazione delle Nazioni Unite per l'alimentazione e l'agricoltura (FAO) cerca un Information Technology Officer per la Divisione Digital FAO e Agro-Informatics (CSI) con sede a Roma. Il candidato sarà responsabile dell'implementazione e dell'evoluzione di soluzioni digitali, in particolare nell'ambito dell'Enterprise Resource Planning (ERP) basato su Oracle. Le mansioni principali includono la gestione di programmi di lavoro, la negoziazione di contratti, il monitoraggio delle performance dei servizi e la promozione di iniziative di miglioramento. Si richiede un titolo di studio pertinente, esperienza nel settore IT, competenze in gestione di progetti e conoscenza di sistemi ERP, in particolare Oracle e Salesforce. È fondamentale la capacità di lavorare in team e di gestire risorse finanziarie e umane. Organizational Setting The Digital FAO and Agro-Informatics Division (CSI) is responsible for all Information Technology (IT) activities within the Organization. CSI defines FAO Information Technology (IT) policies, strategy, IT architecture and standards and is responsible for the provision of digital products and services utilized to deliver the mandate of the Organization and support its operations worldwide. CSI manages and supports a set of corporate digital products and services which collectively comprise the FAO Digital Workplace utilized by personnel across the Organization worldwide to access and utilize Organizational digital resources and data in order to perform their work regardless of location or time zone in a secure manner. The position is located in the Digital FAO and Agro-Informatics Division (CSI) at FAO headquarters in Rome, Italy. Reporting Lines The Information Technology Officer (Digital Solutions, ERP) reports to the Senior Information Technology Officer (Digital Solutions), works under the overall guidance of the Director (CSI) and in close collaboration with the assigned CSI Team. Technical Focus Providing expertise for implementation or evolution of key digital solutions, including business changes and technology/infrastructure upgrades. Ensuring timely delivery, support, continuous improvement and adherence to best practice technical and security standards. This primarily refers to FAO Enterprise Resource Planning (ERP) environment based on Oracle eBusiness suite and may also include relevant Oracle Fusion cloud modules or other platforms to complement the core ERP functionality such as Salesforce or Service Now. Key Results Planning, management and delivery of digital services and technology solutions to ensure reliable and effective support to Organization's requirements. Key Functions Manages the assigned programme of work, ensuring that it is consistent with the overall strategic vision and enterprise architecture, and that it meets the Organization and CSI’s priorities. Addresses issues resulting from programme of work interdependencies/gaps and resolves, as needed. Represents CSI Division in stakeholder discussions, representing divisional interests in the areas of direct responsibility. Negotiates contractual and service agreements for provision of digital products and/or services. Promotes and implements service improvement programmes and initiatives to ensure the Division is well placed to meet dynamic business needs. Monitors, audits and reports on service performance to foresee, identify and address areas of risk, and ensures compliance with agreed service level expectations. Manages the assigned IT solutions and services life cycle from initial analysis of business needs to delivery and on-going support and maintenance in line with organizational and CSI Division policies, standards, and procedures. Manages the assigned financial and human resources. Identifies, assesses and manages risks, proposing mitigation activities as required. Promotes cross-functional information sharing and collaboration by working with other teams within CSI Division and business teams within the organization. Identifies resource requirements, develops budgets and work plans, and advocates for additional human resources. Coordinates and ensures initiatives under the Organization's work on the Corporate Environmental Responsibility Strategy, to reduce emissions, increase efficiency and integrate sustainability into the Organization's daily operations. Performs other duties as required. Specific Functions Coordinates teams in ensuring that the maintenance and support of FAO's ERP environment and its related satellite systems are performed as per the agreed service levels. Leads continuous improvements of FAO's ERP environment in cooperation with key users, ensuring that it meets business requirements, while at the same time ensuring that technical teams follow adequate technical standards in delivering changes and new functionalities. Identifies opportunities for further process automati