TECMF - IT Operations Associate G6

Descrizione

TECMF - IT Operations Associate G6 Sintesi in italiano (traduzione automatica): Il World Food Programme (WFP), la più grande organizzazione umanitaria al mondo, cerca un Tecnico informatico per la sede di Roma. Il candidato selezionato sarà responsabile della coordinazione e della guida delle attività di manutenzione e supporto IT, garantendo l'efficace erogazione dei servizi tecnologici. Tra le mansioni principali ci sono la manutenzione di sistemi e hardware, la risoluzione di problemi tecnici, la formazione degli utenti e il supporto nella implementazione di nuove applicazioni. È richiesta una buona capacità di gestione delle risorse e di coordinamento di un team di supporto. Non è specificata una laurea particolare, ma è preferibile una formazione in ambito informatico o affini. DEADLINE FOR APPLICATIONS 26 July 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org  and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP?   WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). We are seeking to fill the position of IT Operations Associate G6 , based in the Foundational Technology Branch   (TECM) at the World Food Programme Headquarters in Rome, Italy . Please note that this vacancy announcement is being issued internally and externally. ORGANIZATIONAL CONTEXT At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff. This position will report to the TECM Manager. THE ROLE To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services. KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive): Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided. Coordinate installation and maintenance of telecommunications s